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Call Type Override

Call Type Override is a toggle to choose between getting the remainder of the information from a table organized by Call Type (which Discount / Surcharge Table type is assigned to the record) or from the end of the cost band. When the Override says Yes, then the first eight rows in the Call Processing window will be ignored, and Panorama will get this information from the columns following the Call Type Override column, in the Cost window. When Override is set to No, the cost band will look at the Call Type and then look in the Call Processing window, by this Call Type, for the remainder of the information.