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Call Type

Call Type is the way that Panorama classifies calls. In ExpressNet, each cost record had within it its own call processing and routing information. If several cost records used the same call processing information, it had to be repeated in every cost record; if a routing number changed, it had to be changed in each cost record.

Now, cost records refer to a call processing record for information, and call processing records refer to route records. This means that the information is entered once and referred to many times. If there is a routing number change, it is changed once, in the route record, and all of the phones that refer to the call processing record (which refers to the route records) will have the new information. The link between the cost record and the call processing record is the call type (listed in the Discount Table column of the cost window). Call processing records refer to route records in the Route ID column. (The Route Assignments window is a table of route records used by the call processing record.)

The Call Type Override column in the Cost window must be set to No in order to take advantage of this more efficient means of payphone management. If you have recently installed Panorama and converted your records, you will need to Condense Call Processing and Route Records in order to take advantage of the call type classification and the other important, time-saving features that Panorama offers.

Note: Recording and collecting CDR by Call Type is only available when using Y2k compliant firmware. Also, a properly configured Cost record is necessary to classify a call by Call Type. Cost files obtained from Protel and Protel�s distributors contain the necessary information to take advantage of this useful and money-saving feature.