Electronic Serial #
Newer electronic devices are encoded with electronic serial numbers. Not only is this useful in the case of theft, but it also makes tracking equipment much easier. Click on different areas of the picture below for pop-up descriptions; scroll down below the picture for more information.
The Electronic Serial # tab is located in the
Phone window. To open the Phone window, click on the Phones & Customers button in the Navigator or the Navbar. If the Phone window has not been chosen to open in the Preferences, then either the Quick View window or the Phone List window will appear. In either case, these windows may be used to find the desired phone record. Search records by field in the Quick View window, or search records by Location Name/Description field in the Phone List window. When either method is used, the Phone window will open with the desired phone record displayed. Click the Electronic Serial # tab.
When a phone is
polled or reports, and the phone main board or an option board has an electronic serial number, Panorama uploads the serial number automatically. Panorama records the device type, the serial number, the ROM Code, the date and time, and whether this device was installed or removed. Older equipment might not have an electronic serial number.
For security reasons, none of these fields are editable.